Terms of Service

Payment

  • Initial session is 90 minutes and subsequent sessions 60 minutes

    • Individual Therapy: $160/hr + GST

    • Couples Therapy: $180/hr + GST

    • Family Therapy/Mediation: $250/hr + GST

  • GST of 10% is charged for all sessions

  • If you choose to terminate therapy and provide 2 business days' notice, your pre-paid session will be refunded within 7 days

  • Zoom sessions will be invoiced and payable online prior to session commencing

  • Mediations will be invoiced and payable online 1 week prior to mediation date

  • All other sessions payable on the day of your appointment

Attendance

  • Please arrive 5 minutes early and use amenities prior so your session can start on time

  • If you arrive late for a session, we will only be able to meet for the remainder of our scheduled time.

  • Sessions booked for couples/families will only commence once all participants are present, unless by prior agreement of therapist and all participants

  • If you arrive more than 20 minutes after your session time, the session will be cancelled, and full fee incurred

Cancellation

  • In agreeing to see you, we are reserving a block of time for your scheduled appointments. Therefore, it becomes time which we cannot make available for any other person without sufficient notice.

  • Of course, we do understand that emergencies can arise, and will try to accommodate in the following way:

Counselling Sessions

  • If you give 2 business days’ notice of your intention to not use your appointed time, you will not be charged .

  • If you fail to give 2 business days’ notice, your normal session rate will be charged.

Mediation Sessions

  • If you give 5 business days’ notice of your intention to not use your appointed time, we will not charge you.

  • If you fail to give 5 business days’ notice, we reserve the right to charge you your normal session rate.

All Sessions

  • Unforeseen circumstances will be managed with discretion

Illness

  • If you are unable to attend in person due to illness, unwell children at home etc your session can be conducted online using secure Zoom video platform.

  • A link will be emailed to you, there is no requirement for you to download or install software.

  • Online sessions can be as effective as face-to-face delivery.